Privacy Policy – UK99 Is Committed to Protecting Your Information

UK99 (uk99.ws) places the highest value on the privacy of its users. This Privacy Policy applies to our website, mobile app, and all related services. By using any UK99 service, you confirm that you have read and agreed to this Privacy Policy.

When millions of users across Bangladesh register with UK99, we take the responsibility of safeguarding their trust and data with the utmost seriousness. This policy provides a fully transparent picture of our data practices — what is collected, why it is collected, and what rights you have.

UK99 collects different types of information for different purposes. Below, we explain in detail what data is collected and how:

UK99 never collects sensitive personal data without your consent. All data collection is limited to lawful purposes and kept to the minimum necessary.

Collected data is used only for specific, clearly defined, and lawful purposes. UK99 never sells your data to advertisers. We use your information to:

• Account Management: To process registrations, logins, and profile updates.
• Providing Services: To facilitate betting, gaming, deposit, and withdrawal services.
• Identity Verification: To complete the KYC process and prevent fraud and money laundering.
• Customer Support: To respond to your complaints and enquiries.
• Security Assurance: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory and legal requirements.
• Service Improvement: To improve your experience on our platform.
• Bonuses & Promotions: To send personalised offers (only with your consent).

UK99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help remember your preferences and activity.

We use three types of cookies:

• Essential Cookies: These are essential for the platform to function correctly. They include login sessions and security tokens and cannot be disabled.
• Analytics Cookies: Data on how many users visit each page and how long they stay is collected to help improve our services.
• Preference Cookies: Used to remember your language, theme, or other preferences.

UK99 never sells your personal information. However, in certain limited circumstances, data may be shared with specific third parties:

• Payment Processors: Payment gateways, including bKash and Nagad, receive the necessary information to process deposits and withdrawals. These third parties operate under their own privacy policies.
• Identity Verification Agency: Required information may be shared with accredited verification agencies for the KYC process.
• Legal Obligations: Information may be disclosed to authorities pursuant to a court order, government directive, or legal requirement.
• Fraud Prevention: Limited data may be shared with partner organizations for security and fraud prevention purposes.

UK99 retains your data only for as long as necessary. Retention periods may vary depending on the type of information:

• Account Information: For the full duration the account is active, plus 5 years after closure (for legal purposes).
• Transaction Information: Minimum 7 years from the date of the last transaction (for tax and legal purposes).
• KYC Documents: Up to 5 years after the relationship ends.
• Cookies & Session Data: Upon session end or after a specified expiry period.
• Customer Support Contact: Up to 3 years.

After the designated retention period, UK99 securely deletes or anonymizes your data so you can no longer be identified.

As a UK99 user, you have important rights regarding your personal data. We respect these rights and act on requests as promptly as possible:

• Right to Access: Contact us if you'd like to know what information we hold about you.
• Right to Rectification: To correct inaccurate or outdated information, please notify our support team.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted (except where legally required to retain it).
• Right to Data Portability: You can receive your data in a structured format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Consent to marketing communications may be withdrawn at any time.

UK99 strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store data from minors.

If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

UK99 follows industry-leading security practices to protect your data. Our technology team monitors systems 24/7 and remains proactive against any potential threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: A multi-layer firewall blocks unauthorized access.
• DDoS Protection: Our servers are protected against DDoS attacks.
• Two-Factor Authentication (2FA): You can enable 2FA for an added layer of security.
• Regular Audits: Independent security firms conduct regular audits of our systems.
• Data Backup: Data is regularly backed up to an encrypted offsite backup system.

That said, no transmission over the internet can be guaranteed 100% secure. We therefore encourage you to use a strong password, never share your login credentials with anyone, and report any suspicious activity to us immediately.

UK99 may periodically update this Privacy Policy — due to new services, legal changes, or security improvements. When updates are made, the "Last Updated" date at the top of the page will change.

For significant changes, we will endeavor to notify you via your registered email or through the platform. Continued use of UK99 after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly to stay up to date.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. Our data protection team is always ready to assist you.

• Privacy: privacy@uk99.ws
• General Support: support@uk99.ws
• Live Chat: Click the chat icon at the bottom right of the platform